Privacy and security are of the utmost importance to the FFT and we strive to ensure that the technical and organisational measures we put in place respect your data protection rights.
The term “personal data” refers to information about an identified or identifiable natural person.
By using the Website or Application’s services or filling out a contact form on the Website/Application or on any other websites published by the FFT, you accept that the FFT may collect, store and/or use, where necessary, the personal data submitted in accordance with the rules stated hereafter.
By giving us your consent, you have the right to rectify and/or delete your personal data and/or the right to be forgotten.
Identity of the data controller
The personal data collected via the Website/Application is done so by the French Tennis Federation (the “FFT “), an association governed by the French law of 1st July 1901 (intra-community VAT number: FR 63 775 671 381), recognised as having a public purpose by a decree dated 13th July 1923, and whose registered office is at Stade Roland-Garros – 2, avenue Gordon-Bennett – 75016 Paris.
Identity of the Data Protection Officer
The FFT’s Data Protection Officer is Mr Ibrahima Souaré (Tel.: +33 (0)1 47 43 52 03 – Email: firstname.lastname@example.org).
Personal data collected via the Website/Application
Certain personal data regarding your person is automatically collected as a result of your actions on the Website/Application (see the section regarding cookies). In addition to this, when you register for or use the services offered by the Website/Application, the following data is likely to be collected and processed:
- Account/profile creation: when creating your account/profile, your title, first name, last name, date of birth, country of residence, postal address, e-mail address, telephone number and connection data are recorded.
- Connection to the Site and/or the RG Players Application: on this occasion, your login data (login and password), navigation data and location data are recorded (with your consent if applicable).
- Orders/subscriptions: when you order services on the Site and/or the RG Players Application, may in particular be recorded (with your consent if applicable), your connection and navigation data, your order history, complaints, incidents and correspondence information.
- Online discussions: when you communicate with other users via the Site and/or the RG Players Application, the data relating to these exchanges are recorded.
- Information from third parties: Some of your data (in particular your first name, last name, telephone and/or postal details) may have been transmitted to us, with your prior consent, by our partners. In this case, the processing of your data will be governed by these provisions.
- Contact: when filling in a contact form via the Site and/or the RG Players Application, your first name, last name and e-mail address are collected.
In any event, we never collect any sensitive personal data, such as government-issued identifiers (social security number, driving license number, tax identification numbers, etc.), full bank card numbers or bank details, medical files or any information regarding a person’s health claims.
Purpose of data processing and legal grounds
The main purpose of collecting your data is to offer a safe, optimal, efficient and personalised experience. To this end, you authorise us to use your personal data to:
- optimise the layout and functioning of the Website/Application, to anticipate and resolve any problems and thus improve the Website/Application’s access and use, as well as the use of our services;
- provide services and facilitate their implementation, which includes carrying out any required checks about your person;
- check and authenticate your data;
- personalise, evaluate and improve our services, content and documentation;
- analyse the level of activity and the history of your use of our services;
- prevent, detect and investigate any potentially prohibited and illegal activity or any activity that goes against good practice, to fight against fraud, abusive use, viruses and other malicious software, and ensure adherence with our terms and conditions of use;
- manage our relations with you;
- provide assistance to Website/Application users;
- provide personalized content and services, based on your browsing history, preferences and interests;
- respect our legal and regulatory obligations.
For our newsletters and other prospecting/solicitation emails that we send you, we will process your personal data on the basis of the explicit consent you have given for this purpose, if applicable (unless the prospecting/solicitation emails concern products and/or services similar to the products and/or services that you have previously ordered).
We will only process or use your personal data for the aforementioned purposes.
When certain information is required to access the Website/Application’s specific functions, its mandatory nature is highlighted at the moment the data is entered. In the event that you refuse to provide this required information, you may not be able to access certain services, certain functions or certain sections of the Website/Application.
Newsletters et courriels
An unsubscribe link will be systematically included in each newsletter and prospecting/solicitation/information email we send you. For those of you who have explicitly agreed to receive our newsletters, you can easily unsubscribe by following the unsubscribe links in each of the accompanying emails.
Recipients of your data
Your personal data, collected by the FFT or on its behalf, is collected for the requirements of the FFT, the recipient. Access to your personal data is strictly limited to those people authorised by the FFT, who are authorised because of their job and are bound by an obligation of confidentiality.
Nevertheless, your personal data may be processed on the FFT’s behalf, or communicated to subcontracted companies employed to execute the tasks required to enable the Website/Application and its services to function properly, as well as to manage user relations, or communicated by the FFT to subcontractors, without you needing to give your authorisation. Please note that, when carrying out their services, subcontractors only have limited access to your data and are bound by a contractual obligation to only use your data in accordance with the applicable legal and regulatory provisions regarding personal data protection.
With the exception of the aforementioned cases, we will not disclose your personal data to any third parties, unless: (1) you ask us or authorise us to disclose this information; (2) we are required to disclose the information in order to process transactions or provide the services you have requested; (3) the FFT is required to do so by a governmental authority or regulatory authority, in the event of a judicial requisition, a subpoena, or any other similar governmental or legal demand, or to establish or defend a legal request; or (4) the third party is acting as an agent or subcontractor of the FFT to carry out the Website/Application’s services (for example, the FFT employs service providers to manage the use of tags and to deposit cookies).
Your rights with regard to data protection
In accordance with the updated French law of 6th January 1978 regarding data-processing, data files and individual liberties, as well as Regulation (EU) 2016/679 of 27th April 2016, you have the following rights:
- To exercise your access rights, in order to find out the nature of the personal data that concerns you;
- To ask for your data to be updated, if it is incorrect;
- To request the portability or removal of your data;
- Request the deletion of your account;
- To ask for a restriction on how your data is processed;
- To oppose, for a legitimate reason, the processing of your data.
You may exercise your rights either by modifying your account settings, or by contacting the FFT’s Data Protection Officer (Tel.: +33 (0)1 47 43 52 03 – Email: email@example.com). Your request will be processed within 30 days. For security reasons, and in order to prevent any fraudulent requests, we may ask you to provide valid proof of identity and/or proof of authority to support your request.
For any further information or to make a claim, please contact the French National Commission for Data
Protection (more information at cnil.fr).
Finally, we inform you of the existence of the list of opposition to telephone solicitation (« Bloctel »), on which you can register (https://conso.bloctel.fr/).
Cookies are pieces of data stored on your computer or device’s hard drive when you go online, namely when you visit the Website/Application. Cookies do not collect any of your personal data but they save information about your browsing activity on the Website/Application which can be read by the FFT when you subsequently visit or search the Website/Application. Some cookies can also be used to store the contents of an online basket, others to save a Website/Application’s language settings, and others for targeted advertising.
Cookies contain several pieces of information: the name of the server that deposited the cookie, the user’s unique identifier number, and possibly an expiry date. This data is sometimes stored on your computer in a simple text file, which a server can then access to read and save the information.
The French National Commission for Data Protection (CNIL) nevertheless states that audience measurement tools do not require this consent, providing they adhere to the following conditions: (1) they deliver clear and complete information; (2) they offer an opt-out mechanism that can be accessed on all devices; (3) they do not copy the data collected using other processing systems; (4) they only use the cookies for (anonymous) statistical purposes; (5) they do not allow the user’s activity to be monitored on other websites; and (6) they do not store the audience measurement cookies for longer than 13 months (starting from the first visit).
The Website/Application also uses tools for analysing and monitoring tracking and online traffic data (audiences), in order to improve the Website/Application’s quality and performance.
Cookies installed on the Site and/or the RG Players Application can be installed using tag management solutions. Tags are the means used to facilitate the collection and sharing of data between a website and the different technologies used by the website based on this data (e. g. analysis platforms, marketing providers). A tag (sometimes called a pixel or beacon) is therefore the means by which data is collected on a website.
Tags feed e-marketing and web analysis. More specifically, they allow requests to be made to web browsers to collect data, install cookies, increase audiences between multiple websites, integrate third-party content into a website (e. g. social media widgets, video players, ads, etc.).
If you choose to decline all cookies, your browsing may be reduced to access certain pages or benefit from certain features of the Site and/or the RG Players Application. The purpose of the cookies used by the FFT is to enable or facilitate communication, to enable the provision of services requested by users, to recognize users on a subsequent visit, to record the language spoken by users or other preferences necessary to provide the requested service.
By default, cookies are not automatically deposited by the Website/Application (with the exception of the cookies that are essential for making the Website/Application and the FFT’s services function, whose deposit is flagged in a pop-up banner). In accordance with the current regulations, we require your authorisation before depositing any other types of cookie on your terminal.
In accordance with the current regulations, the cookies deposited on your terminal have a lifespan of 13 months, starting from the date they were first deposited on the user’s terminal (following the user’s express consent). At the end of this period, you will once again be asked to give your consent.
You may deactivate the cookies via the cookie settings link in the cookie information window, or via your browser settings.
You can find more information about cookies on the CNIL website (in French) (https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser).
Your personal data is stored in active databases, log files or other types of files, for the period required for the organisation of the game, except if you exercise, in accordance with the conditions set out above, one of the rights that are granted to you by the current legislation, or if a longer conservation period is authorised or imposed due to a legal or regulatory obligation.
During this period, the Website/Application will implement all of the organisational, software, legal, technical and physical measures it can to ensure that your personal data remains confidential and secure, and prevent it from being damaged, deleted, or being accessed by any unauthorised third parties.
Data storage and transfers
The host servers in which we process and store our databases are located exclusively in the European Union.
We agree to immediately inform you, providing we are legally authorised to do so, if a summons is issued by an administrative or legal authority with regard to your data.
Within the framework of our services, we pay the utmost attention to the security and integrity of our clients’ and users’ personal data.
In this way, and in accordance with the GDPR, we promise to take all useful precautions to preserve your data’s security, namely by protecting it against any accidental or illicit destruction, accidental loss, alteration, unauthorised distribution or access, as well as against any other form of illicit processing or communication to unauthorised people.
To this end, we implement the industry’s standard security measures to protect your personal data from any unauthorised disclosure.
Furthermore, in order to prevent any unauthorised access, and to guarantee that the data is correct and is used properly, we have set up suitable electronic, physical and supervisory procedures with the aim of saving and preserving the data collected when our services are being used.
Despite this, nobody is completely free from the risk of an attack by hackers. This is why, in the event that we suffer a security breach, we will inform you as soon as possible and will do everything we can to neutralise the intrusion and minimise its impact. In the event that you suffer damage due to a third-party security breach, we agree to provide the necessary assistance to help you to assert your rights.
Account passwords. When adopting the CNIL's recommendations concerning the security level of passwords, the password of your account must contain at least 8 characters, 1 number, 1 capital letter and 1 lowercase letter.
Any content downloaded from the Website/Application is done so at the user’s risk and under their responsibility. As a consequence, the FFT cannot be held responsible for any damage to the user’s terminal or any loss of data following a download.
The photos displayed on the Website/Application are non-contractual.
The hypertext links integrated into the Website/Application allow you to access other resources present online. The FFT cannot be held responsible in any way for the content of these resources, namely with regard to personal data protection.
You can contact the FFT’s Data Protection Office by email (firstname.lastname@example.org) or by post, sent to: “Fédération Française de Tennis: Délégué à la Protection des Données – Stade Roland-Garros, 2 avenue Gordon-Bennet – 75016 Paris, France.”